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q98com FAQ — Your Questions, Answered

Everything you need to know about q98com — from creating your account and depositing PKR to claiming bonuses and playing Teen Patti, Live Casino and Crash Games. Search below or browse by topic.

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Go to the Register page and fill in your full name, Pakistan mobile number, email address and date of birth. Set a username and password, accept the terms and verify your mobile with the OTP sent to your number. The whole process takes under three minutes. Your account is active and ready for a first deposit the moment verification is complete.

No — q98com operates a strict one account per person policy. Each individual may only have one active account, regardless of the mobile number or email used. If multiple accounts are detected linked to the same person, device or payment method, they will be reviewed and may be merged or closed. If you've accidentally created a second account, contact support to resolve it before using either.

On the Login page, click "Forgot Password?" and enter your registered mobile number or email. A reset code will be sent to you — it's valid for 10 minutes. Follow the on-screen steps to set a new password. If you no longer have access to your registered mobile or email, email support@q98com.ws with your account details and the team will help you through manual recovery.

You must be at least 18 years old to register and play on q98com. Age is verified during registration using your date of birth, and further identity verification may be required during the withdrawal KYC process. q98com does not allow any access for individuals under 18 under any circumstances.

Mobile number changes require manual verification for security reasons. Contact q98com support via email at support@q98com.ws and provide your current registered details along with proof of identity. The team will verify your request and update the number after confirming your identity. This process typically takes one to two business days.

Contact q98com support via live chat or at support@q98com.ws and request permanent account closure. Any real-money PKR balance will be returned to your verified payment method before the account is closed. Note that if your reason for closing is related to gaming behaviour, the self-exclusion tool on the Responsible Gaming page may be more appropriate — it provides immediate protection without needing to go through a manual process.

Username changes are handled on a case-by-case basis. Contact q98com support with your account details and your preferred new username. If it's available and the request is reasonable, the team will action it. Frequent username change requests are not supported — choose your username carefully at registration.

First, check that Caps Lock is off — passwords are case-sensitive. Make sure you're using the correct identifier (mobile or email) that you registered with. Check that your mobile number is in the 03xxxxxxxxx format with no spaces. If you're on mobile, check that your browser allows cookies for q98com. If none of these fix it, use the Forgot Password flow or contact support via live chat for same-session resolution.

KYC (Know Your Customer) verification is triggered at certain withdrawal thresholds or on flagged accounts. You may be asked to provide a copy of your CNIC and a selfie for identity confirmation. This is standard practice for online financial platforms and protects both you and q98com. KYC documents are handled securely and used only for verification purposes — they are never shared with third parties without legal requirement.

q98com accepts Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT (interbank fund transfer) and Visa/Mastercard debit or credit cards issued by Pakistani banks. All deposits are processed in PKR — there are no foreign currency conversions and no hidden fees charged by q98com on deposits.

The minimum deposit is Rs 500 for mobile wallet methods (Easypaisa, JazzCash, NayaPay, SadaPay) and Rs 1,000 for bank IBFT and card transactions. These minimums are set to make q98com accessible for players who want to start small. There is no maximum deposit limit imposed by q98com, though your payment provider may have its own daily transaction limits.

Easypaisa deposits are processed in real time and typically credited to your q98com PKR balance within 1–3 minutes of completing the transfer. If your deposit hasn't appeared after 10 minutes, take a screenshot of the Easypaisa transaction confirmation and contact q98com support — the team can locate and manually credit it if needed.

Yes. JazzCash is fully supported on q98com and is one of the most commonly used deposit methods by Pakistani players. Initiate the transfer from your JazzCash app or USSD using the account details shown on the q98com deposit page. Deposits via JazzCash arrive in real time or within a few minutes. Keep your transaction receipt until your balance is confirmed.

The most common reasons are: the transfer was sent to an incorrect account number, the payment is still pending at your bank or wallet provider, or there was a brief processing delay. Wait 10 minutes first — most deposits arrive within this window. If it's still missing, gather your transaction reference number or screenshot and contact q98com support via live chat. The team can trace the payment and credit it manually once confirmed.

q98com does not charge any fees on deposits. However, your payment provider may apply their own transaction charges — for example, some banks charge a small IBFT fee for outgoing transfers. Check with your bank or wallet provider for their fee schedule. q98com has no control over charges applied by third-party payment processors.

No. All deposits must be made from a payment account registered in your own name. Deposits from third-party accounts are not permitted on q98com and may result in the funds being held and the transaction reversed. This policy exists to prevent fraud and money laundering. If you don't have a personal bank account, Easypaisa and JazzCash mobile wallets registered to your own CNIC are accepted alternatives.

Yes — and it's one of the most useful responsible gaming tools q98com offers. You can set daily, weekly or monthly PKR deposit limits directly from your account settings without contacting support. Once active, the limit enforces itself automatically. If you want to increase a limit, a 48-hour reflection period applies. Decreases take effect immediately. Visit the Responsible Gaming page for full details.

Yes, both NayaPay and SadaPay are accepted on q98com. These are treated similarly to other mobile wallet methods — deposits are processed via IBFT from your NayaPay or SadaPay account to the q98com bank details shown on the deposit page. Processing times are typically real-time to a few minutes. Minimum deposit using these methods is Rs 500.

q98com operates entirely in Pakistani Rupees (PKR). Your account balance, deposits, withdrawals, winnings and bonuses are all displayed and processed in PKR. There are no currency conversions, no exchange rates and no foreign currency fees. This makes q98com straightforward to use for players anywhere in Pakistan.

Log in to your q98com account, go to the Deposit and Withdrawal section, select Withdraw and enter the amount and your preferred payment method. Withdrawals are sent to your verified payment account in PKR. First-time withdrawals may require KYC verification before processing. Once your identity is confirmed, subsequent withdrawals are processed much faster.

Easypaisa and JazzCash withdrawals are typically processed within minutes of approval. Bank IBFT withdrawals usually take 1–3 business hours, depending on your bank's processing times. Card withdrawals may take 1–3 business days. First-time withdrawals can take slightly longer due to KYC verification, but once verified, processing is significantly faster on subsequent requests.

The minimum withdrawal on q98com is Rs 500 for mobile wallet methods (Easypaisa, JazzCash, NayaPay, SadaPay) and Rs 1,000 for bank IBFT and card withdrawals. There is no maximum on q98com's side, though large withdrawals may be processed in tranches and may require additional KYC documentation.

For fraud prevention, q98com's policy requires that withdrawals are made to the same account used for deposits wherever possible. If you've changed your payment account or need to withdraw to a different account, contact support with documentation confirming both accounts belong to you. This is reviewed on a case-by-case basis and may require additional KYC.

Common reasons include: pending KYC verification on your account, an active bonus with incomplete wagering requirements, a withdrawal submitted during a high-volume period, or a bank processing delay on the receiving end. If your withdrawal has been pending for more than 24 hours without any communication from q98com, contact support with your transaction reference for an update.

q98com does not charge withdrawal fees on standard transactions. Your receiving bank or mobile wallet may apply their own incoming transfer charges — check with them directly. q98com will display the net amount you'll receive before you confirm the withdrawal request, so there are no surprises.

Withdrawal requests can be cancelled while they are still in a pending/processing state and before they have been dispatched to your payment provider. Once a withdrawal is dispatched, it cannot be reversed. To cancel a pending withdrawal, log in and check your transaction history — if a cancel option is visible, you can action it there. Otherwise contact support immediately.

Standard KYC on q98com requires a clear photo or scan of your CNIC (front and back) and a selfie holding your CNIC. In some cases, proof of your payment method (e.g., a screenshot of your Easypaisa or bank account showing your name and account number) may also be requested. All documents are submitted securely through your account dashboard or via email to support@q98com.ws.

Your deposited real-money PKR balance is always freely withdrawable. If you have an active bonus balance, that portion is subject to the wagering requirements stated when the bonus was claimed — it cannot be withdrawn until those requirements are met. Withdrawing your real-money balance while a bonus is active will forfeit the bonus. Check the bonus terms on the Promotions page before requesting a withdrawal if you have an active offer.

q98com offers a welcome bonus to new players on their first deposit. The bonus is credited automatically after your first PKR deposit is confirmed — no promo code required unless you received one via a referral or specific campaign. Full details of the current welcome bonus amount and wagering requirements are on the Promotions page, where terms are always kept up to date.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before it can be withdrawn as real money. For example, if you receive a Rs 1,000 bonus with a 20x wagering requirement, you need to place bets totalling Rs 20,000 using that bonus balance before it converts to withdrawable funds. Progress is tracked automatically in your account.

Most welcome bonuses are credited automatically within a few minutes of your first deposit being confirmed. If it hasn't appeared after 15 minutes, check that: your deposit met the minimum threshold for the bonus, you don't already have a self-excluded or restricted account status, and your account is fully verified. If everything looks correct, contact support with your deposit reference and the team will investigate and credit it if applicable.

Yes. q98com runs regular promotions for existing players including reload bonuses, game-specific offers, seasonal events and loyalty rewards. Check the Promotions page regularly — it is updated whenever new offers go live. If you've opted in to marketing communications, you'll also receive notifications directly about new bonuses relevant to your account.

Yes. If you have an active bonus you'd prefer not to complete — for example because you want to withdraw your real-money balance — you can forfeit the bonus from your account settings or by contacting support. Forfeiting a bonus removes it from your balance entirely and allows unrestricted withdrawal of your real-money PKR balance. You cannot recover a forfeited bonus.

Not always. Different game types may contribute different percentages towards wagering requirements — for example, some high-RTP games may count at a lower rate. The specific game contribution rates for each promotion are detailed in the terms and conditions of that offer on the Promotions page. Always check the fine print of a specific bonus before deciding which games to play to complete the wagering.

q98com runs referral programmes from time to time. When active, you'll find your personal referral code in your account dashboard. Your friend enters it during registration and both of you receive a bonus credit once certain conditions are met. Check the Promotions page for current referral programme availability and terms.

No. The welcome bonus is a one-time offer for new q98com players on their first deposit. It cannot be claimed more than once per account, per person or per household. Attempting to claim it multiple times using different accounts is a violation of q98com's terms and will result in the bonus being voided and the account reviewed.

Yes. Most bonuses on q98com have an expiry period — typically 7 to 30 days from the date of credit, depending on the specific promotion. If you don't complete the wagering requirements within the expiry window, the bonus balance is forfeited. The expiry date is always visible in your active bonus section in your account. Contact support if you're unsure when a specific bonus expires.

q98com offers Teen Patti (classic and variants), Live Casino (roulette, baccarat, blackjack, Andar Bahar with real dealers), Poker (cash tables and tournaments), Fishing Games, Crash Games and more. New titles are added regularly and all registered players have full access from their first login.

No app download is required. q98com is fully browser-based and works on Android and iOS devices through any modern browser (Chrome, Safari, Firefox). The mobile experience is fully optimised — games load quickly, the interface adjusts for touch input, and deposits and withdrawals work identically to desktop. Simply open q98com.ws in your mobile browser and log in.

Teen Patti on q98com follows the same rules as the card game popular across Pakistan. Each player is dealt three cards and the goal is to have the best three-card hand or to bluff opponents into folding. q98com offers multiple Teen Patti variants including Classic, Joker, Muflis and AK47. Stakes range from low tables suitable for casual play up to high-roller rooms. Visit the Teen Patti page for full details.

Crash Games are fast-paced betting games where a multiplier increases from 1x upward and can "crash" at any random point. You place a bet before the round starts and cash out at any multiplier before the crash — the higher your cash-out multiplier, the bigger your win. The tension is in deciding when to cash out. q98com offers several Crash Game variants with different RTP rates and visual styles. See the Crash Games page for more.

Yes. q98com's Live Casino tables run around the clock, staffed by professional dealers in real studios. Whether you log in at noon or 3am, there is always a live table running across roulette, baccarat, blackjack, Andar Bahar and other live dealer formats. Table availability and minimum stakes vary by time of day — during peak hours, more tables are open across a wider range of bet sizes.

Fishing Games are arcade-style games where you fire cannons or weapons to catch fish and sea creatures, each worth different point or cash values. The bigger and rarer the target, the higher the prize. You spend PKR on each shot, and the payout depends on what you catch. They're popular for their visual style and fast pace. Multiple Fishing Game titles are available in the q98com lobby — see the Fishing Games page to explore them.

q98com's Poker lobby includes Texas Hold'em cash games, Sit-and-Go tournaments and multi-table tournaments. Stakes range from micro-tables for beginners to high-stakes rooms for more experienced players. The lobby shows current player counts, waiting lists and blind levels at each table so you can find the right game quickly. Tournament schedules are posted in advance with buy-in amounts in PKR.

Yes. Game outcomes on q98com are powered by certified Random Number Generator (RNG) technology for non-live games, ensuring results are random and cannot be predicted or manipulated. Live Casino games operate in real time with physical cards and equipment visible on camera, eliminating any software manipulation concern for those formats. q98com publishes RTP (return to player) information for individual games in the game lobby.

Some game categories on q98com offer a demo or practice mode accessible without a deposit. Live Casino and Teen Patti tables require real-money play, but certain RNG-based games may have a free play option. After registering, check the game lobby for demo indicators on individual titles. Note that demo play does not earn winnings — only real-money play qualifies for payouts and bonus wagering.

q98com's system handles disconnections according to a defined policy. For most games, if you disconnect mid-round, the game completes automatically using standard logic (e.g., in Crash Games, the bet may auto-cash out at a predefined level; in poker, your hand may be folded automatically). If you believe a disconnection caused an incorrect outcome on your balance, contact support with the game session details and the team will investigate using server logs.

Yes. q98com's game library is updated regularly with new titles across all categories — Live Casino, Crash Games, Fishing Games and more. New additions are highlighted in the lobby and may be featured in accompanying promotions. Keep an eye on the Promotions page for new game launch offers.

Andar Bahar is a traditional Indian and South Asian card game — popular in Pakistan too — where a single card is placed face-up and players bet on which of two piles (Andar or Bahar) will next receive a card of the same value. It's simple, fast-paced and carries near 50/50 odds. Andar Bahar is available in q98com's Live Casino section with live dealers running real-time tables around the clock.

q98com uses 256-bit SSL/TLS encryption on all data transmissions — login, deposits, withdrawals and account changes. Your password is stored as a secure hash, never in readable form. Financial transactions are processed through verified Pakistani payment gateways. q98com never shares your personal data with third parties except where legally required. The full privacy policy is on the Privacy Policy page.

Two-factor authentication adds an OTP (one-time password) step to your login — in addition to your password, you must enter a code sent to your registered mobile before access is granted. This means even if someone discovers your password, they still cannot log in without your phone. OTP is automatically triggered when you log in from a new device on q98com. You can manage 2FA settings from your account security section.

Contact q98com support immediately via live chat or email support@q98com.ws. Tell us your registered mobile or email and describe what you've noticed. The team can lock your account instantly, review all recent login activity, initiate a forced password reset and investigate any transactions. Act as quickly as possible — the faster you report it, the faster we can contain any damage. Enable OTP on your account after recovery to prevent recurrence.

No. q98com staff will never ask for your account password under any circumstances — not by live chat, email, phone or any other channel. If anyone contacts you claiming to be from q98com and asks for your password, do not share it and report the contact to us immediately. Password resets are handled through the self-service flow on the login page, never by sharing your current password with anyone.

Responsible gaming tool activations — deposit limits, cool-off periods, self-exclusion — are stored securely in your account record and treated with the highest level of confidentiality. This data is used internally to enforce the protections you've chosen and to monitor account activity for signs of problem gaming. It is never shared externally. The full data handling policy is available on the Privacy Policy page.

On a personal device that only you use and that has a secure screen lock, saving your login credentials in your browser is generally safe and convenient. Do not save your credentials on a shared, borrowed or public device. If your device is ever lost or stolen, change your q98com password immediately from another device using the Forgot Password option — this will invalidate any saved credentials on the lost device.

Log in to your q98com account, go to Settings and select Responsible Gaming. Choose Deposit Limit, set the PKR amount and the period (daily, weekly or monthly), then confirm. The limit activates immediately. To increase a limit, a 48-hour waiting period applies. Decreases are immediate. The full guide is on the Responsible Gaming page.

Self-exclusion locks your q98com account for a period you choose — from 3 months to permanent. It cannot be reversed before the period ends. Contact q98com support via live chat or at support@q98com.ws to activate it — the team will process it within minutes. Any real-money PKR balance remains withdrawable. Self-exclusion is one of the most effective tools for players who want to take a meaningful break.

A cool-off period is a short, temporary break from q98com — ranging from 24 hours to 6 weeks. Like self-exclusion, it cannot be ended early once activated. Unlike permanent self-exclusion, a cool-off account automatically reopens when the period expires (though you need to actively log back in). Use a cool-off if you want a short break without permanently closing your account. Use self-exclusion if you need a longer or indefinite stop.

Yes. q98com monitors account activity for patterns that may indicate problematic gaming — such as sharply increasing deposit frequency, extended sessions, or rapid loss-chasing behaviour. Where such patterns are detected, a member of q98com's responsible gaming team may reach out via email or in-platform message. This outreach is confidential and not punitive — it's a genuine check-in with information about available support tools.

q98com's full responsible gaming guide — covering all available tools, warning signs, the self-assessment quiz and detailed explanations of every protection feature — is on the Responsible Gaming page. If you'd prefer to speak to someone directly, contact q98com support 24/7 via live chat or at support@q98com.ws — the team is trained in responsible gaming support and will help you without judgment.
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Why q98com

What Makes q98com the Right Choice for Pakistani Players

These are the features players mention most when they talk about why they choose q98com over other platforms.

Pure PKR Platform — No Conversions

Your entire q98com experience runs in Pakistani Rupees. Deposit in PKR, play in PKR, withdraw in PKR. No exchange rates, no foreign currency confusion, no hidden conversion charges eating into your balance.

Easypaisa & JazzCash Built In

Deposits and withdrawals via Easypaisa and JazzCash are fully supported and process in real time. These are the methods most Pakistanis already use — q98com is designed around them, not as an afterthought.

Support That Speaks Your Language

q98com's 24/7 support team understands the questions Pakistani players actually ask — about JazzCash limits, PKR withdrawals, OTP issues and game rules. Available via live chat any time, no waiting in queues for hours.

Games You Actually Play

Teen Patti, Andar Bahar, Live Casino, Poker — the q98com game lobby is chosen for what Pakistani players enjoy. Not a generic catalogue built for another market with a few local games bolted on.

Responsible Gaming Tools That Work

Deposit limits, session timers, loss caps, cool-off periods and self-exclusion — all activated instantly from your account settings. Built in from day one, not added as a compliance afterthought.

Secure and Encrypted

256-bit SSL encryption on every transaction, OTP two-factor authentication, secure password hashing and session management. q98com is built to keep your account and your PKR balance safe.

About This FAQ

How to Use This q98com FAQ — and When to Contact Support

This FAQ page covers the questions q98com players in Pakistan ask most often. Whether you're a new player trying to understand how to register, a current player with a deposit question, or someone who wants to understand how bonuses and wagering work — the answers here are meant to be practical, clear and written for Pakistani users rather than a generic international audience.

How the FAQ is Organised

The FAQ is divided into seven topic categories: Account, Deposits, Withdrawals, Bonuses, Games, Security and Responsible Gaming. You can browse all 60+ questions in a single list, use the category tabs to filter to a specific topic, or use the search bar at the top of the page to find answers by keyword. Try searching "Easypaisa", "Teen Patti" or "self-exclusion" to see how the search works.

When the FAQ Won't Be Enough

The FAQ covers general questions and standard scenarios. For account-specific issues — like a specific deposit that hasn't arrived, a withdrawal that's been pending longer than usual, or a bonus that appears incorrect — you'll need to contact q98com's support team directly, because those questions require access to your account records.

q98com support is available 24 hours a day, 7 days a week via live chat from within your account or by email at support@q98com.ws. For most queries, live chat is faster — the team typically responds within a few minutes and can resolve common issues in a single conversation without asking you to wait for an email reply.

Questions About New Features

q98com is updated regularly — new games are added, payment options may change, and promotional structures evolve. This FAQ is kept current, but if you're asking about a very recently launched feature that isn't covered here, the quickest path is live chat with support rather than waiting for this page to be updated.

Tip for new players: The three most useful pages to bookmark after registering on q98com are Deposit and Withdrawal (payment methods and limits), Promotions (current bonus offers) and Responsible Gaming (tools to keep your gaming in check).

About q98com's Player Commitment

q98com is built specifically for Pakistan. Every part of the platform — the PKR account system, the Easypaisa and JazzCash payment integrations, the game selection, the support team's knowledge — is designed for Pakistani users, not adapted from a platform built for another market.

That focus also extends to responsible gaming. q98com genuinely believes that a platform built on player trust lasts longer than one built purely on extraction. The responsible gaming tools on q98com are real, functional and easy to use — not buried in settings to avoid players finding them. If you have questions about any aspect of responsible gaming on q98com, the Responsible Gaming page has a full guide, and support is always available for direct conversations.

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Still Need Help?

Can't Find Your Answer? Reach Out to q98com Support

If your question isn't covered here, the team is ready to help — 24 hours a day, any day of the week.

Live Chat

Available 24/7 directly from your q98com account dashboard. Fastest response for account-specific issues.

Log in to start chat
Email Support

For non-urgent enquiries, detailed questions or document submission (KYC), email the team directly.

support@q98com.ws
Responsible Gaming Support

For gaming behaviour concerns or to activate self-exclusion immediately — live chat or email handles these with full confidentiality.

Visit Responsible Gaming

Ready to Join q98com? Registration Is Free

Create your account in under two minutes, deposit in PKR via Easypaisa or JazzCash, and access the full q98com game lobby — Teen Patti, Live Casino, Poker, Fishing Games and Crash Games. Welcome bonus waiting on your first deposit.

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