At q98com, we take privacy seriously. This page explains exactly what personal information we collect when you use our platform, why we collect it, how we protect it and what rights you have over your own data. Reading this will take about five minutes and is genuinely worth your time.
Six things q98com does to make sure your personal information is handled responsibly. These summaries don't replace the full policy below — but they give you the key points upfront.
All data transmitted between your device and q98com is encrypted using 256-bit SSL/TLS. This applies to every login, every deposit, every form submission and every support chat — your data is never sent in plain text across any connection.
q98com does not sell, rent or share your personal data with third-party advertisers or data brokers — ever. The only parties who receive your data are those directly involved in operating your account, such as payment processors and identity verification services, and only to the minimum extent required.
q98com does not store full card numbers, CVV codes or Easypaisa/JazzCash PINs on its own servers. Payment processing runs through PCI-DSS compliant gateways. q98com only retains tokenised references necessary to identify transaction history within your account.
You have the right to request a copy of your data, correct inaccuracies, ask us to delete your data and withdraw consent for optional data uses at any time. These are not hidden options buried in a help article — you can exercise them by contacting q98com's support team directly.
q98com keeps your data only for as long as it is needed — either to operate your account, meet legal obligations, or resolve disputes. Once those purposes expire, your data is either deleted or irreversibly anonymised. Retention periods are detailed in this policy.
If anything significant changes about how q98com handles your data, you will be notified before the change takes effect — via your registered email address or an in-platform notification. There are no silent policy updates that take effect without your awareness.
q98com collects the minimum data necessary to operate your account and comply with legal obligations. Here's a breakdown of each category.
This Privacy Policy explains how q98com (referred to as "we", "us" or "q98com") collects, uses, stores, shares and protects your personal information when you use the q98com platform at https://q98com.ws. It also sets out your rights in relation to that information and how to exercise them.
By registering on q98com, making a deposit, placing a bet or otherwise using our platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data as described here, you should not use q98com.
q98com operates an online gaming platform designed for Pakistani players, offering games including Teen Patti, Live Casino, Poker, Fishing Games and Crash Games. All accounts operate in Pakistani Rupees (PKR) and support local payment methods including Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and Visa/Mastercard cards issued by Pakistani banks.
For any queries about this Privacy Policy or about how q98com handles your personal data, you can contact us at support@q98com.ws. Our support team is available 24 hours a day, 7 days a week.
When you register on q98com, you provide us with identity and contact information including your full name, date of birth, mobile number and email address. This is the minimum we need to create and operate your account. During identity verification (KYC), you may be asked to provide a CNIC, passport or driving licence number along with a residential address.
When you use q98com, we automatically collect certain technical information from your device and browser. This includes your IP address, device type, browser version, operating system, session times and pages visited. This data helps us maintain platform security, detect fraud and understand how players use q98com so we can improve it.
All deposits, withdrawals, bets, game results, bonus claims and account balance changes are recorded. This data is essential for operating your account correctly, resolving disputes, meeting anti-money-laundering obligations and identifying potential problem gaming patterns so we can offer responsible gaming support where appropriate.
q98com may receive limited identity verification information from third-party KYC service providers to confirm that the documents you submit are genuine. We may also receive fraud risk scores from payment processors to protect against fraudulent deposits and withdrawals. We do not purchase or receive personal data from data brokers or advertising networks.
q98com uses your personal data for the following purposes, and only for those purposes:
q98com processes your personal data on the following legal grounds depending on the purpose involved:
q98com shares your personal data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose:
q98com uses cookies and similar technologies to operate the platform, maintain session security and understand how players use the site. Here is a breakdown of the cookies q98com uses:
| Cookie Type | Purpose | Can Be Disabled? | Duration |
|---|---|---|---|
| Essential Session | Keeps you logged in during your session | No — required to use the platform | Session only |
| Security | Protects against CSRF and session hijacking | No — required for security | Session only |
| Preference | Remembers your language and display settings | Yes | 12 months |
| Analytics | Aggregate page usage data to improve the platform | Yes — opt out via support | 6 months |
| Fraud Detection | Device fingerprinting for fraud prevention | No — required for security | Session only |
q98com does not use third-party advertising cookies or tracking pixels. You can manage preference and analytics cookies by contacting q98com's support team — note that disabling essential cookies will prevent you from logging in to the platform.
q98com applies a layered approach to data security, combining technical, procedural and physical controls to protect your personal information. Key security measures include the following:
Despite these measures, no internet-based platform can guarantee absolute security. If you become aware of any suspicious activity on your q98com account, please contact our support team immediately so we can investigate and take protective action.
q98com retains personal data only for as long as it is needed for the purposes for which it was collected. The general retention principles are as follows:
After the applicable retention period, data is either permanently deleted or irreversibly anonymised so that it cannot be linked back to any individual.
As a q98com player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support@q98com.ws. We will respond within 30 days:
Request a copy of all personal data q98com holds about you. We'll provide it in a readable format within 30 days.
Ask us to correct any inaccurate or incomplete personal data we hold about you. We will action corrections promptly.
Request deletion of your personal data where it is no longer necessary for us to hold it. Note that legal retention obligations may limit this right for certain data categories.
Ask us to stop using your data for specific purposes while a dispute or correction request is being processed.
Request your data in a structured, machine-readable format for transfer to another service provider where technically feasible.
Withdraw consent for optional data processing — such as marketing emails — at any time without affecting the lawfulness of prior processing.
q98com's platform is strictly for users who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created an account on q98com using false age information, please contact our support team immediately at support@q98com.ws. We will close the account, void any transactions and delete the associated personal data as soon as the matter is confirmed.
q98com operates age verification as a standard part of the account registration and KYC process to minimise the risk of underage access. If there is any doubt about a player's age during this process, the account will be suspended pending verification.
q98com may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements to our data practices. Where changes are material — for example, changes to what data we collect, how we use it or who we share it with — we will notify you by email to your registered address and/or by an in-platform notification at least 14 days before the changes take effect.
The date at the top of this page shows when the policy was last updated. For minor clarifications that do not change the substance of the policy, we may update the page without individual notification but will update the revision date.
For any questions, concerns or requests relating to this Privacy Policy or how q98com handles your personal data, please get in touch with us through one of the following channels:
q98com will acknowledge privacy requests within 24 hours and provide a substantive response within 30 days. For complex requests, we may need to request additional information from you to verify your identity before proceeding — this is a standard security measure to ensure your data is only shared with or acted upon at the direction of the legitimate account holder.
Making a data access, correction or deletion request is straightforward. Here's what to expect.
Email support@q98com.ws or open a live chat session from your account dashboard. State clearly what type of request you're making — access, correction, deletion, portability, etc.
To protect your data, q98com will verify your identity before acting on the request. This typically involves confirming details already on your account — we won't ask you for anything you haven't already provided.
You'll receive written acknowledgement of your request within 24 hours, along with a reference number. Keep this reference for any follow-up queries.
q98com will complete the request within 30 days. For complex requests, we may notify you of an extension up to 60 days — we'll explain why in that notification.
Your data package, confirmation of correction or deletion confirmation is sent to your registered email address. All privacy request outcomes are documented and retained for compliance purposes.
This Privacy Policy should be read alongside q98com's Terms and Conditions, which govern the full scope of your agreement with q98com, and the Responsible Gaming page, which explains how q98com uses your gaming activity data to provide player protection tools. For any privacy-related questions, contact support@q98com.ws or use the live chat on your account dashboard.